Styles Update and Full Refresh

Use this page if OMN4 says Update OMN4 to continue, you still have a retired styles beta installed, or Routes, Tracks & Waypoints is completing a full refresh.

Why The Update Is Required

The current data model stores Route, Track, and Waypoint appearance with Activities and item-level custom values. Older OMN4 versions cannot read, change, or sync current Routes, Tracks & Waypoints data.

Install the latest supported OMN4 version on every device that uses the account. Repeated Sync now attempts from an older version cannot restore access.

The update message can say:

This build of OMN4 is older than the minimum server API version. Update OMN4 to continue syncing.

If You Used A Pre-v3 Beta

Retired pre-v3 beta installations cannot be upgraded in place. Remove the old beta before installing the current app so OMN4 can create a clean local database and download current data.

Removing an app also removes data stored only inside that installation. Anything that did not reach your synced account before the old service was retired cannot transfer automatically into the current app.

Contact support before removing the beta if you believe it contains the only copy of important routes, tracklogs, or waypoints.

What The First Refresh Does

The current app downloads Activity preferences first, then rebuilds its local Routes, Tracks & Waypoints data before normal uploads begin. This is a complete refresh, not a normal Sync now check.

Keep OMN4 open with a reliable connection. Follow the status shown in the app. A percentage may not appear while the total amount of work is still being determined. Larger libraries can take longer.

Do not start editing a route or recording a tracklog until the refresh has finished and the normal map screen is ready.

No representative duration has been set because library size, device speed, and connection speed vary. Use the displayed progress rather than a fixed time estimate.

If An Older App Cannot Sync

Update the app before using Routes, Tracks & Waypoints. If it is a retired pre-v3 beta, follow the uninstall guidance above. There is no supported downgrade to the older data format.

If The Refresh Does Not Resume

Try these steps in order:

Check the app version in Settings > About and install any available update.
Check that the device has a reliable internet connection.
Confirm that you are signed in to the expected OMN4 account.
Keep OMN4 open and prevent the device from sleeping while the refresh continues.
If the app offers Retry, use it once the connection is stable.
Reopen Routes, Tracks & Waypoints and check whether the normal sync status returns.

Do not clear app data, reset the account, uninstall again, or sign out unless the app or Anquet support specifically asks you to. Those actions are more disruptive and do not recover edits that never reached sync.

Appearance Reset is unrelated to recovery: in Properties, it only removes a local value so the item's Activity supplies it again.

Contact Support

Contact support if the same status returns after the checks above, the app repeatedly closes during refresh, or Routes, Tracks & Waypoints remains unavailable.

Include:

platform and app version
account email and, if known, the affected account or group
the exact status or error shown
whether a percentage or item count appeared
the last device and time on which normal sync completed
whether any old device still has offline edits

See Contact Support for the available routes.