OMN Help
Troubleshooting

Contact Support

If you need help from Anquet, the current support route is email.

Support Contact

Include These Details

Sending the right information first usually makes support much faster:

  • which OMN app you are using: Windows, macOS, iPhone/iPad, or Android
  • the app version from Settings then About
  • the email address used for your OMN account if it is different from the one you are emailing from
  • a short description of the problem and what you already tried

Useful Extras

  • screenshots
  • whether the problem affects one device or several
  • whether it started after an update, purchase, or sync

According to Anquet's current support guidance, you should receive an automated acknowledgement if your email reaches the system.

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