Troubleshooting
Sync Issues
Use this page when routes, tracks, waypoints, settings, activity types, or supported icon imports do not appear on another device as expected.
OMN4 uses Anquet Cloud for supported personal data. Offline map downloads are different: each device manages its own downloaded maps.
Check The Basics
- Check both devices are signed in to the same OMN4 account.
- Check both devices have internet access.
- Keep the source device open long enough to finish syncing.
- Check the second device again after it has also had time online.
What to expect: large route libraries or first setup after sign-in can take longer than a small change.
Typical Recovery Steps
- Keep OMN4 open on a live connection.
- Use any available sync refresh or Sync now control in the part of the app you are using.
- Wait for pending changes to finish.
- Open the other device and give it time online.
- Check whether the item appears in the expected section.
If The Missing Item Is A Map
Map access and map downloads are often confused with sync.
- Signing in can restore your account and map access.
- It does not automatically download every offline map file onto a new device.
- Use Map Management on each device to download the map areas you need offline.
If Data Still Does Not Appear
Email support and include:
- the account email
- the data type that is missing
- which device created or last edited it
- when you last saw it
- whether both devices have been online since then
- the app version from Settings > About if available