Sync Issues

If sync is not behaving as expected, first separate cloud data from local map downloads. Sync moves supported user data. It does not re-download all offline maps to every device.

Check The Basics

• both devices are signed in to the same OMN4 account
• both devices have internet access
• the source device had time to finish syncing before you switched away from it

Typical Recovery Steps

1. keep the app open on a live connection
2. use any available Sync now control
3. wait for pending changes to complete
4. check the second device again

Common Reasons Data Looks Missing

• you are signed in with a different provider or email
• the missing item is actually an offline map download, not synced user data
• the source device never finished syncing before it was replaced or reset

If supported items still do not appear, contact support and include which data type is missing, which device it was created on, and when you last saw it.