Cannot Sign In
Use this page if OMN4 will not let you into your account, the email code does not arrive, or the code is not accepted.
Check The Sign-In Method First
Use the email address attached to your OMN account. Continue with Apple, Continue with Google and Continue with Email can all find the same account when they supply that same address.
- Choose Continue with Apple, Continue with Google or Continue with Email.
- If you choose email, enter the email address attached to your OMN account.
- Select Send Code.
- Enter the code, then select Verify Code.
With Apple, Hide My Email can supply a different address. If you already have an OMN account and the app asks you to create another, stop and contact support.
What to expect: OMN4 signs in and then moves on to account and sync setup. If OMN4 asks you to create or link an account, the address or sign-in choice did not match the OMN account you expected.
If The Code Email Does Not Arrive
Choose Code not arrived? below Resend code, or open Email Code Not Arrived. The page covers checking your mailbox and using Apple or Google with the same email address instead.
Other Things To Check
- The device has an internet connection.
- The date and time on the device are correct.
- You are not mixing two different email addresses or sign-in providers.
- A browser-based Apple or Google sign-in window is not blocked by another app or permission prompt.
When To Contact Support
If you cannot sign in, email support@anquet.com. Do not rely on the signed-in support ticket page for this problem, because that route needs account access.
Include:
- the email address you are trying to use
- whether you chose Continue with Apple, Continue with Google, or Continue with Email
- the platform: Windows, macOS, iPhone, iPad, or Android
- what happens after you choose the sign-in method