Cannot Sign In

Most sign-in problems come down to using the wrong login method or waiting for email verification that never arrives.

Check The Sign-In Method

• if you originally used Apple, keep using Apple
• if you originally used Google, keep using Google
• if you use email sign-in, look for the verification code email and enter the code carefully

If The Code Email Does Not Arrive

• check junk or spam folders
• make sure you typed the email address correctly
• wait a few minutes and request a fresh code if needed

Other Things To Check

• the device has an internet connection
• date and time on the device are correct
• you are not mixing two different email addresses

Still Stuck?

See Password Reset if the issue is account recovery, then contact support if you still cannot reach the correct account.