Email Code Not Arrived
If you are waiting for an email code in OMN4 or on omnmaps.com, try these steps.
Check Your Email
- Check the email address shown on the screen. If it is wrong, go back and correct it.
- Check your junk, spam and filtered inbox folders. Search for email from noreply@anquet.com.
- Allow a few minutes, then choose Resend code if the email has not arrived.
- Return to the code screen and enter the code from the email. If it is no longer accepted, choose Resend code again.
Keep the code screen open while you check your email.
Another Way To Sign In
If you are signing in to OMN4 or omnmaps.com, you can use Continue with Google or Continue with Apple instead. When Google or Apple supplies the same email address as your OMN account, we match it to your existing account automatically.
In the app, go back to the sign-in choices. On the website, the Apple and Google buttons are below the email form.
With Apple, choose Share My Email when offered. Hide My Email supplies a different address, so it may not match your existing OMN account. If you already have an account and are asked to create another, stop and contact support.
Which Email Address Should Receive The Code?
- Signing in or linking an account: check the address of the OMN account you want to use.
- Resetting an OMN2 or OMN3 password: check the email address of that legacy account.
- Recovering a legacy account email address: the code goes to your new email address, not the old one.
Apple and Google are alternatives for signing in. They do not replace the code needed to link an account, reset a legacy password or confirm a new email address.
Still Waiting?
Email support@anquet.com. You do not need to sign in to contact us.
Include:
- the email address that should receive the code
- whether you are signing in, linking an account, resetting a password or changing an email address
- whether you are using the website or an app, and your device and app version
- roughly when you last requested a code, including your time zone
- any error shown on the screen
Do not send us your verification code or password.