Troubleshooting
Overview
Use this section when OMN4 will not start, sign-in is blocked, maps are missing, downloads fail, GPS is not working, sync looks wrong, or storage is causing problems.
Check These First
Before opening a detailed troubleshooting page, check the basics:
- Make sure the device has an internet connection if the task needs sign-in, sync, streaming, or downloads.
- Check that you are signed in with the OMN4 account you expect.
- Open Settings > About if you can, and note the app version.
- If the problem affects maps, decide whether it is map access, a missing offline download, or a download that failed.
- If the problem affects GPS, check device location permissions before changing OMN4 settings.
In This Section
- Cannot Sign In
- Missing Maps
- Download Issues
- GPS Not Working
- Sync Issues
- App Will Not Start
- Performance and Storage
- Contact Support
Where To Go Next
- If OMN4 will not open far enough to use account tools, start with App Will Not Start.
- If you cannot sign in, start with Cannot Sign In. That page uses email support as the lockout-safe route.
- If maps are visible on one device but not another, start with Missing Maps, because offline map downloads are managed per device.
- If you can sign in and want to raise a support ticket from the website, see Contact Support.