Download Issues

If a map download will not start, stalls, or finishes with missing coverage, work through the basics in order.

Check These First

• you are signed in to the account that owns the map access
• the device has an internet connection
• there is enough free storage
• the relevant map is available to your subscription

On Phones And Tablets

Also check Settings then Data:

• Map Download is allowed on the current connection
• mobile data restrictions are not blocking the download

If Downloads Seem Incomplete

• open Map Management again and check the map status
• run verify or update actions if they are offered
• keep the app open while the work completes

If A Download Keeps Failing

• try a more stable connection
• free some device storage
• restart OMN4 and try again
• contact support if the same area repeatedly fails